Help Center

Use code "NEW10%" to get 10% discount for 1st-time order customer, no minimum limit on order amount.

Discount based on order amount:

Purchase up to 100USD get 10% off, Code "100OFF10"

Purchase up to 300USD get 13% off, Code "VIP313"

Purchase up to 500USD get 15% off, Code "VIP515"

Discount based on order quantity for each stone each size:

If you can take more than 5str each stone each size, you can get 10% discount.

20str each stone each size, you can get ~18% discount, vary from different items, please contact me for details.

Buy more, more discount.

We accept PayPal, West Union, Bank transfer as payment methods.

PayPal: You can directly make your order and check out by PayPal.

West Union: 

1. Register an account on my shop, add all the interesting items into cart and let us know. 

2. Please arrange send us payment by West Union after we confirmed the correct amount.

3.We will confirm to you after we received the payment from West Union. And will arrange shipment right away.

Bank Transfer:

Please contact us for bank details after you add all items into cart and registered an account. 

We will confirm you correct amount. 

After we receive the payment, we will arrange shipment right away. Bank transfer need 3~5 business days to receive the payment.

We have bulk stock for all the items, normally we will send out your order within 1~2 business days. In case any item out of stock by accident, we will let you know right away and discuss the best resolution.

Potential delay due to COVID-19

Standard shipping: 

All parcels with a tracking#.
During virus period, most of parcels can arrive in 2~6 weeks, but some of them(less than 5%) may been delay to 10 weeks to arrive.

Express shipping:

During virus period, express shipping normally takes 5~10 days arrive.
Please remember to give us your tel# and physical address if you chose Express shipping.

Express shipping normally require a signature, please make sure you or somebody at there to sign the parcel during the expected receive date.

Normally our Express shipping will send by DHL, sometime may also send by other courier company when needed such as EMS /Fedex/UPS/Toll. If you need to send by a special courier company, or don't want to send by any courier company, please contact me for details before made the order.

The Express shipping normally require a signature, please make sure you or somebody at there to sign the parcel during the expected receive date.

If you choose express shipping, please make sure to give us your valid telephone #, we need it to write on waybill. 

Also please make sure to give us your correct physical shipping address, but not a address that start with PO box, because DHL or other private courier company can't delivery the goods to a PO box.

It is the buyers responsibility for payment of all Customs duty taxes and fees for their purchase. Customers are responsible for their country laws and restrictions. If the customer refuses their package because they do not want to pay customs taxes and fees, or customs refuses delivery due to restrictions, no refunds nor replacement/exchange of product is granted-no exceptions. It is impossible for the seller to know the laws, taxes and fees of your country. You can send email to us to tell your special request on shipping invoice or packing or shipping methods. We will try our best to do it according to your request.

If you want to cancel order, please send us request before order been sent out.

Can't accept cancel order after order been sent out and tracking shows parcel still on the way to you.

If you are not satisfy with the goods you received, welcome to send us email for details. We will be happy to listen to your suggestions and feedback, and happy to offer a fair solution.

Please contact us within 5 days of receiving your order if you would like to request a return.

Items are returnable as long as they are in the same new, unused condition as they were when they left our office. Partially cut strands, used items, and partial packs of items are NOT RETURNABLE. Shipping charges are not refundable, and return shipping is the customer's responsibility. We will determine in our sole discretion, upon receiving a request for a return, whether it will be granted.

It is the buyers responsibility for payment of all Customs duty taxes and fees for their purchase. Customers are responsible for their country laws and restrictions. If the customer refuses their package because they do not want to pay customs taxes and fees, or customs refuses delivery due to restrictions, no refunds or replacement/exchange of product is granted-no exceptions. It is impossible for the seller to know the laws, taxes and fees of your country. You can send email to us to tell your special request on shipping invoice or packing or shipping methods. We will try our best to do it according to your request.

The beads quality vary from different items. 

Most of my beads are A grade beads. Some are 5A, some are AA, some are AB. Please refer to different items.

Normally the gemstone beads size is with the unit "mm", such as 6mm, 8mm 10mm. 

As the beads are made of natural stone rough, so the beads size is not a certain size such as 6.0mm or 8.0mm. Normally if we said it's 8mm, the beads size on a strand will be in size range of 7.9mm~ 8.5mm. Some maybe 8.0mm, some maybe 8.3mm or 8.4mm. Actually, 8.5mm beads are no big difference from 8.0mm when look by eye. But seldom some beads maybe bigger(8.5~8.8mm) or smaller (7.8~8.0mm)

We always try our best to show you the most correct color of my beads on the listing pictures. So for most of time, what you see will be what you receive.

But the beads color maybe slightly different when see from different device monitor. Photo distance and the angle will effect the beads looking too. Also as most of the beads are natural stone beads, each bouch of strands may slightly different, people says there will never be two same leaf, it's same for the beads. So please understand if the color of the beads you receive are slightly little different from the pictures. 

Different beads with different hole size, please refer to different items. Normally the bigger size beads with bigger hole size.

For most of the beads, the hole size will be as below:

2mm~4mm beads: 0.5~0.6mm hole.

5mm~6mm beads: 0.6~1.0mm hole.

8mm~10mm beads: 0.9~1.2mm hole.

12mm up beads: 1.0~1.5mm hole.

Click here for big hole beads collection

We sell the beads normally by full strand, with length about 15"~15.5". Some of the items may shorter to about 14", some of the beads strands may reach to 16". Please refer to different items.

For example 15.5" strand, beads quantity for each strand are as below according to different beads size:

4mm normally with about 90~98  beads on each strand.

6mm normally about 63 beads on each strand.

8mm normally about 48 beads on each strand.

10mm normally about 39 beads on each strand.

12mm normally about 32 beads on each strand.

For some expensive beads I also sale by half strand, or maybe sale by beads, please read the listing title and description carefully before make the order, please always feel free to contact me if you have any question or special request.

We located in China GuangDong Provience.